FAQ

FAQ

Frequently Asked Questions

Everything you need to know about your purchases at The Shelf.

📥 Digital products & downloads

How do I receive my product after purchase?
Once your payment is confirmed, you will immediately receive an email containing a download link. If you don't see it in your inbox, please check your spam or junk folder.
How many times can I download my file?
Your download link allows you to download the file up to 5 times. If you run into any issues, reach out to us and we'll reactivate it for you right away.
What format are your ebooks available in?
Our ebooks are delivered as PDF files, compatible with all your devices — computers, tablets, e-readers (Kindle, Kobo), and smartphones.
Is "Fade it" available in multiple languages?
Yes! "Fade it" is available in 4 languages: English, French, Spanish, and Dutch. Simply select your preferred language on the product page before adding it to your cart.

💳 Payment & security

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. All payments are processed securely via Shopify Payments.
What currency are prices displayed in?
All prices are displayed and charged in US Dollars (USD). Depending on your bank, currency conversion fees may apply if you are paying from another country.
Is my payment information secure?
Absolutely. All transactions are handled by Shopify Payments, which is PCI DSS certified. We never have access to your banking or card details.

🔄 Refunds & policy

Can I get a refund on a digital product?
Due to the nature of digital products, all sales are generally final once the file has been downloaded. However, if you experience a technical issue with your file, please contact us — we'll do our best to help.
My download link isn't working — what should I do?
Please email us at infos.theshelf@gmail.com with your order number and we'll send you a new link as soon as possible.

🛡️ Intellectual property

Can I share or resell the content I purchased?
No. All our content is protected by copyright law. Your purchase grants you a personal, non-transferable license for individual use only. Any reproduction, distribution, or resale is strictly prohibited.
Am I allowed to print the ebook for personal use?
Yes, printing for personal use is permitted. However, reproduction for commercial purposes or distribution to others remains strictly prohibited.
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Still have a question? We'd love to help.
Reach us at infos.theshelf@gmail.com — we typically respond within 24 hours.